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Your Rights and Responsibilities on mahjong wins

When you open an account with us, you accept our terms. We keep them clear so you know exactly how deposits work, what happens to your winnings, how…

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mahjong wins Your Rights and Responsibilities on mahjong wins
GET HELP WITH TERMS

How to Reach Us About Your Account Terms

Questions about what you've agreed to? We have three ways to reach the team. Our live chat team is available 24/7 in the account menu — look for the chat icon at the bottom right of your screen once you log in. Email [email protected] for detailed account queries; we reply within 24 hours on weekdays and 48 hours on weekends. Telephone support operates from 8 AM to 10 PM Indonesia time every day for urgent issues like account lockouts or payment problems.

Team online

Live Chat

Available 24/7 in your account menu. Click the chat bubble at the bottom right after you log in to speak with our support team instantly.

Email

Write to [email protected] for detailed questions about terms, account settings or withdrawal timelines. We reply within 24 hours on weekdays.

Phone

Call our support line 8 AM–10 PM Indonesia time daily. We handle urgent issues like account access problems and payment verification right away.

HOW WE PROTECT YOU

Data Security, Privacy and Account Control

Your account data is encrypted in transit and at rest using industry-standard protocols. We retain your personal information only for as long as your account is active, plus 12 months after closure…

Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted before leaving your device. Account credentials and balances are protected with TLS 1.2 or higher.

Data Retention

We keep your account information while you play, then retain records 12 months after you close your account for legal and dispute purposes only.

Privacy Controls

You can update your email, phone and address anytime in your account settings. Request data export or deletion at [email protected].

Cookies & Tracking

We use session cookies to remember your login and language choice. Remove them via your browser or turn off tracking in your account preferences.

No Third-Party Sharing

Your payment details and game activity are never sold or shared with marketers, affiliates or brokers without your explicit consent and where law permits.

Dispute Resolution

Disagreements over payouts or account access are reviewed by our compliance team. Contact [email protected] to file a formal complaint within 30 days of the incident.

Frequently Asked About Our Terms & Conditions

Real questions from players in Bandung, Medan and across Indonesia about how our terms work in practice — account age, payment rules, what happens if you close your account, and more.

You must be of legal age in your jurisdiction where local law permits. In most regions this is 18 years old. Age verification happens at account creation. If you're unsure about your local rules, contact our support team at [email protected] and we'll confirm eligibility for your location.

No. Each person may operate only one account. Multi-accounting breaks our terms and results in suspension without refund. We detect duplicate accounts using email, phone, payment method and device information. If you need to recover a forgotten account, reach out to our support team instead of creating a new one.

Your remaining balance is held for 90 days after closure. You can request withdrawal or reactivate your account within that window. After 90 days, unclaimed balances are forfeited. Deposit records are retained for 12 months for regulatory and dispute purposes. Contact [email protected] to reopen a closed account.

Withdrawals are verified within 24 hours on weekdays (48 hours on weekends), then sent to your payment method. DANA, OVO, GoPay and QRIS usually receive funds within 15 minutes after verification. Bank transfers may take 1–3 business days depending on your bank. We'll email you a confirmation once your withdrawal is processed.

We can update our terms to reflect legal changes or security improvements. We notify you by email at least 14 days before any material change takes effect. Continuing to use your account after the notice date means you accept the new terms. Check your email regularly or log into your account to see updates in the settings menu.

Disputed withdrawals are reviewed by our compliance team within 5 business days. Email [email protected] with your request ID and a clear description of the issue. If we can't resolve it internally, the matter depends on local law. We'll provide evidence of our decision and explain next steps, including escalation options if you're not satisfied.

Yes. Your payment details never touch our servers — DANA, OVO, GoPay and QRIS handle the transaction directly. We see only a confirmation token, not your card or account number. Our site uses TLS 1.2 encryption for all data in transit. Never share your payment password with anyone, and report suspicious activity to [email protected] immediately.

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