Reference

How We Protect Your Account and Payment Information

Your account, deposits and withdrawals are protected by encryption and regular security audits.

Encrypted account dataPayment method securityIndonesia-specific compliance
mahjong wins How We Protect Your Account and Payment Information
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Email Support

Send privacy questions or data requests to [email protected]. We respond within 24 hours on weekdays and aim to process data access requests within 7 days.

Live Chat

Open the chat bubble in the bottom right of your lobby screen. Our team is available 09:00–23:00 Indonesia time (Bandung timezone) every day to answer privacy questions.

Account Settings

Go to your account menu (top right), select Privacy and Data, and download your information or request deletion. The form submits instantly and our team confirms completion by email.

SECURITY AND CONTROL

How We Keep Your Data Safe

Encryption

All data — including passwords, payment details and account balances — travels between your device and our servers over TLS 1.2 encryption. Stored data is encrypted at rest with AES-256, the same standard used by banks.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to track which games load fastest and which pages cause errors. You can disable non-essential cookies in your browser settings without losing access to your account.

Data Retention

We keep your account details for as long as you play with us. After you close your account, we retain transaction records for 3 years to comply with tax and fraud-prevention law, then delete personal data.

Payment Partner Access

DANA, OVO, GoPay and QRIS see only the amount, date and reference number of your transaction — they never see your game history or lobby behaviour. We never share password or email with payment partners.

Account Security

Use a unique password with 8+ characters, numbers and symbols. Enable two-factor authentication in Account Settings so only you can log in or withdraw, even if someone learns your password.

Change Your Privacy Settings

Visit Account Settings > Privacy to control whether we send you promotional emails or share anonymised play behaviour with game studios. Changes take effect immediately; no restart needed.

Privacy Questions From Our Players

Your account profile, game history and payment details are kept in encrypted archives for 3 years so we can handle disputes and comply with law. After 3 years, all personal data is permanently deleted. Transaction records remain to meet tax requirements, but linked to no name or email.

Yes. Go to Account Settings > Privacy and Data, click 'Download My Data', and confirm via email. You'll receive a file within 7 days listing every piece of information we store — account details, deposits, withdrawals, gameplay sessions and support tickets.

No. We do not sell or rent your personal information to marketers. We share anonymised data (no names, no account IDs) with game studios so they can improve game performance. Payment partners see only transaction amounts, never your play history.

Open Account Settings > Privacy, uncheck 'Promotional Emails', and save. Emails stop within 1 hour. You'll still receive account alerts like login notifications or withdrawal confirmations — these cannot be disabled as they protect your security.

No. We store only the reference ID of your wallet — not your wallet password, PIN or full account number. When you deposit, the payment partner handles encryption directly. We never touch your actual wallet credentials.

Email [email protected] immediately with 'Security Alert' in the subject line. Our team will lock your account, review login history, and help you change your password within 1 hour. Report any unauthorized withdrawals so we can investigate.

We collect your country (Indonesia) at signup to verify access eligibility. Your exact GPS location depends on local law — where local law permits, we may access device location to prevent fraud. You can disable location sharing in your phone settings without losing access to your account.