Reference

Legal information you can trust

Q: What happens if I want to close my account?

Email support@mahjongwins.club or tap Help in the lobby and request account closure. We'll verify your identity, process any outstanding withdrawals, and close your account within one business day. Your data will be retained per our policy above.

We've built mahjong wins around clear rules for your money, your data and how withdrawals work.

Account security verified at withdrawalAll deposits and payouts recordedSupport in your language, every day

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Our legal standing and your coverage

mahjong wins Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mahjong wins operates where local law permits. Your account, deposits and withdrawals depend on local law in your region. We collect and store your identity details, payment history and account activity to verify every transaction and comply with local money-handling rules. Your funds remain separate from

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operational money; we hold them in trust accounts so they're always yours to withdraw. Deposits via DANA, OVO, GoPay and QRIS are processed through licensed payment corridors. When you request a withdrawal, we verify your account status and payment method before clearing the funds. Data we
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hold includes your name, phone number, email, payment details and transaction records. We keep these records for the lifetime of your account plus two years after closure, where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about your account or data

Team online

Live chat

Open your account and tap the message icon in the lobby. Our team responds in under two minutes during support hours, seven days a week.

Email support

Send account questions, withdrawal issues or data requests to [email protected]. We respond within 24 hours on business days.

Account settings

Log in, tap your profile, then Legal & Settings. You can view your deposit history, verify your phone number and request data exports from there.

HOW WE PROTECT YOU

Data security, cookies and account access

Account verification

We verify your identity once at signup using your phone number and email. Every withdrawal requires a second check of your payment method. If you use Speed Baccarat or live tables, you'll see a security code sent to your phone.

Data storage

Your account details, transaction records and game history are encrypted and stored on secure servers. We do not share your data with third parties except payment processors and where local law requires disclosure.

Cookies and tracking

We use cookies to keep you logged in, remember your game settings and measure how you use the lobby. You can clear cookies anytime in your browser; you'll simply need to log back in.

Withdrawal verification

Before your DANA, OVO, GoPay or QRIS payout clears, we confirm your account is active and the destination matches your verified payment method. Verified withdrawals process in under five minutes.

Retention and deletion

We keep your data while your account is open. After you close it, we retain transaction records for two years for compliance. You can request deletion of personal data by contacting support; we process requests within 30 days.

Contact for changes

To update your address, phone number or payment method, log in and tap Settings > Account Details. Changes take effect immediately for future transactions. For account closure, email [email protected].

Common legal and account questions

Every deposit via DANA, OVO, GoPay or QRIS goes through licensed payment networks. Your balance appears in your account instantly and is held in trust. We log every transaction so you can see your full history in Account > Transactions whenever you log in.

Email [email protected] or tap Help in the lobby and request account closure. We'll verify your identity, process any outstanding withdrawals, and close your account within one business day. Your data will be retained per our policy above.

After you request a payout, we verify your account and payment method (usually instant). Your DANA, OVO, GoPay or QRIS withdrawal then clears from the payment processor in under five minutes. If verification takes longer, we'll message you in the app.

Yes. Log in, go to Settings > Legal & Data, and tap Request Data Export. We'll compile your account information, transaction history and game records into a file and email it to you within seven business days.

We collect your name, phone number, email, date of birth and address at signup. When you deposit, we also record your payment method. We use this to verify your identity, process withdrawals and comply with local regulations.

Your DANA, OVO, GoPay and QRIS details are processed by licensed payment providers. We do not store your full card or bank details; we only keep a reference to verify future transactions. Payment processors follow their own security standards.

Open your account and go to Settings > Account Details. Update your phone number, email or payment method directly there. Changes are live immediately. If you need help, our support team in Bandung and Medan can guide you through it.

Legal information you can trust

How to contact us about your account or data

Live chat

Email support

Account settings

Data security, cookies and account access

Account verification

Data storage

Cookies and tracking

Withdrawal verification

Retention and deletion

Contact for changes

Common legal and account questions

01 How do I know my deposits are safe?

02 What happens if I want to close my account?

03 How long does a withdrawal take?

04 Can I export my account data?

05 What personal information do you collect?

06 Who handles my payment information?

07 How do I change my contact details or payment method?

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